![]() ![]() A few years ago when I first started looking at Ring, you called and a USA based representative cheerfully picked up the phone. Someone commented about Ring support before and after Amazon acquisition and I agree. Then, you can go about your business and watch your email for a solution. Almost every service industry has a web-based technical inquiry form to create a ticket. or even post here and wait/watch for replies. Many of us here don’t have time to call in, be put on hold etc. I do understand you can request to escalate the call to Level 2 (at least that’s what I heard or read somewhere), but why don’t they mention that in the call and offer that? Finally, email support needs to be reestablished. In order for Ring technical support to be more helpful, they need to staff their lines with technicians with more training that also have access to reports generated here by moderators. ![]() I truly believe until Ring gets more advanced technical support agents, the forum is our best option here. I can’t emphasize this last point enough. You can champion our issues and get action (and in fact have done so) rather than single users calling into Ring which Ring phone support sees as isolated incidents and hence immediately think the problem is on our end, and not on theirs. I discussed at length on phone without resolution, was promised an email back with a solution, was disconnnected, and was not called back even after being asked for a call back number upfront, and got a form email back afterward telling me Ring doesn’t accept business proposals!Īs for a global solution to this and other issues reported, here is my honest and sincere advice to Ring:Ĭaitlyn, Tom, Marley and others here do try and help but we need more of you here on this forum and more of you with advanced technical training. I have indeed contacted RIng by phone and on this forum in this post.I do see your point that we shouldn’t have to do this, and 100% agree. For me, it was more of an experiment to see if it could be done, which it can. As you know, I did in fact go through each in every ad to clear out the number badge and get rid of the red dot.Also, even after you jump through the hoops of viewing all the ads, they are ALL still in the What’s New menu! And, it’s not like you can just look at the ad - you have to follow the link. (Indeed, you will note the “red dot” post has been active now for probably a year with no resolution or change.) I think most, if not all of us, are subscribing to the Protect plan in order to have stored video and that should be enough for Ring without having to go through ads for more products/services. Thanks for taking the time to type that all out! I too see no reason for customers to be forced to view ads for products they have absolutely no interest in just to be able to clear out the number badge or make the red dot go away. As the OP I can certainly relate to your frustrations and I think you articulated them in a very professional and courteous manner here. Do you actually encourage Ring to continue these (highly objectionable) practices by jumping through all of the hoops that are required to eliminate the badge from your screen every time the feature has been Hello.Have you posted your comments on the Ring Community website?.Have you contacted Ring by phone, email, and/or letter?.Do you simply avoid clicking on the “What’s New” menu choice?.I’m curious to know what individual Ring Community members have done to express their objection to the truly odious “What’s New” feature tactics: Direct users to view a blog on the Ring website, at their convenience (without providing any links to Ring’s website and/or that of their parent company).Have very well organized, concise descriptions of important new app features (with no mention any hardware products).Either have no badge or have one that says “New” (where the badge automatically disappears when the user clicks on the “What’s New” menu choice.If Ring is going to have a “What’s New” feature in the mobile app, it should: There is seemingly no legitimate reason to place a number badge on the “What’s New” menu choice – then force customers to jump through ridiculous, unnecessary, time-consuming, privacy-invading hoops (including viewing individual hardware products on a third party website) if they want the (annoying) number badge to disappear from the screen. I would love to know how many Ring customers were very irritated (if not outraged) when they discovered the anti-consumer/anti-privacy shenanigans associated with the “What’s New” feature in the Ring mobile app. ![]()
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